Do you remember a time when you heard a manager or company trainer make some comment or statement that just left you amazed and saying to yourself, “Did he really say that??” Sometimes it's not what is said, but the assumptions underlying the message. I had the opportunity this week to observe a corporate "trainer" talk about customer service. The small group of staff members were polite and respectful as the trainer committed a series of commonsense customer service faux pas. We all know to treat the customer with respect, make no assumptions, and listen to their needs. So, how do we forget to treat staff with the same respect? The "One Minute Manager", penned by Kenneth Blanchard, is now over 32 years old. We often assume that good managers and anyone working with employees would know “People who feel good about themselves produce good results.” I have always believed it is important to respect great staff, acknowledge the excellent work they do, and inspire them to find ways to be even better. In order to grow and develop, any employee needs to feel safe, and know they have permission to try new things, and even discover a “new" best practice, the kind of breakthrough that could lead to company-wide improvement. Great ideas and best practices are all around us, and some are there right before our eyes. To Your Prosperity! Like the great singer/songwriter, Smokey Robinson, "I Second That Emotion", too! In my video below, I state that people buy on emotions and justify with logic. It's important to keep this in mind during the sales process. It's important to know why the buyer wants your product. And, it's important to encourage those emotions! During the sales process, continue to be aware of the verbal cues, emotional tone, and body language indicators. Effective sales professionals recognize these signs and accurately interpret them so they can appropriately respond to them. By maintaining a high level of rapport, and appealing to the buyer's emotions and motives you avoid being overly "sales-y", and lead the buyer to an easy close. To Your Prosperity! Hello, there! I posted this video on facebook, sharing a little of my background and experience in sales coaching, consulting, and training. Take a look and give me a call for a free 30-minute consultation at 510-397-3971! To Your Prosperity! Meridian Life Coaching--in many ways it feels like a culmination of decades of thoughts and ideas designed to help people succeed and prosper in their personal and professional lives. Many of the ideas are original and unique for understanding and overcoming a variety of challenges. As we get to know each other better, I look forward to the opportunity to work with you, and respond to your thoughts and comments on this blog. Well, that's all for now! To Your Prosperity! |
AuthorProfessional Life Coach, Graeme Pittock, is featuring information and resources on his blog to enhance people's personal and professional lives. He welcomes your replies and comments! Archives
July 2019
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